Articles on: troubleshooting

Fix received emails not found by ToastMail

You get a notification saying ToastMail cannot find received messages on the address you provided as IMAP. This means that when you first connected your mailbox to ToastMail, you entered an inbox as IMAP but ToastMail cannot locate any email received. Here’s what you need to do.

we recommend for you to connect a Google Account to ToastMail via 2-Step Verification. Connecting to Less Secure Apps involves a few steps. Here’s how:

Step 1: Send a test email to the sending address

Using a different email address (e.g. your personal email), send a test message to the sending address that is connected to ToastMail for warming.
Check where it is stored. It should land in the inbox that you setup as IMAP. If not, that confirms the problem. Proceed to the next steps

Step 2: Make sure imap is configured correctly

Go to Settings
Make sure to enter as IMAP an inbox where ToastMail can locate received emails.

Frequently asked questions

Do I really need to connect to IMAP?

IMAP is the inbox where replies are stored. ToastMail requires connecting to IMAP to generate valuable conversations, arrange replies in thread, and hide ToastMail emails from your inbox.

Where can I find my IMAP information?

Contact your email provider for support on getting your IMAP credentials. If you don’t have an inbox where you can receive incoming replies:

Create a Google Workspace account
Activate 2-Step Verification in your Google Account
Enable IMAP in your mailbox settings

Updated on: 02/10/2023

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