Articles on: troubleshooting

Connecting a Google Workspace account to ToastMail with Less Secure Apps

Important Note: As of this writing, @gmail.com accounts no longer support Less Secure Apps. They are still supported for Google Workspace but will eventually be phased out. This date is yet to be announced. We recommend for you to connect a Google Account to ToastMail via 2-Step Verification. Connecting to Less Secure Apps involves a few steps. Here’s how:

Step 1: Enable less secure apps on your Google Workspace account



Login to your Google Workspace account and go to https://myaccount.google.com/lesssecureapps.
Ensure you are signed in to the right account before turning on Less Secure Apps.
Check your Gmail inbox for a Security Alert email. Select It was me to verify the action was made by you.

Step 2: Enable imap in your mailbox



Open your Gmail inbox and click on the Settings icon at the top right then select See all settings.
Go to Forwarding and POP/IMAP tab. Scroll down a bit and click on Enable IMAP. Make sure to save the changes.


Step 3: Sign in to toastmail



Navigate back to ToastMail and log in to your account.
Follow the steps to add your email address.

Having trouble to connect? Worry not, we got you covered. See below for some tips



TROUBLESHOOTING

Should you encounter issues connecting your account, try the following solutions.

Scenario 1: Cannot enable Less Secure Apps:



If you have Two-Step Verification enabled in your account, you cannot activate Less Secure Apps. You will need to turn off Two-Step Verification in your Google Settings

Click on your Avatar and select Manage your Google Account.
Select Security in the navigation panel and under Signing in to Google toggle off 2-step verification and save it
Proceed to Step 1 above.

If Two-Step Verification is disabled and you still cannot enable Less Secure Apps, the option may be disabled by your Google Account Admin.

You (if you have Admin access) or your Admin should sign in as Administrator of the Workspace
Go to https://admin.google.com/u/4/ac/security/lsa
Select Allow users to manage their access to less secure apps and hit Save
Proceed to Step 1 above.

Scenario 2: Less Secure Apps enabled but still cannot connect to ToastMail



If Two-Step Verification is disabled and you still cannot enable Less Secure Apps, the option may be disabled by your Google Account Admin.This may happen if Google triggers security alerts eventually blocking the process.

Check for security alert emails in your Gmail inbox.
If you received any, confirm that it was indeed you
Repeat Step 1 to verify Less Secure Apps are activated.

A few other troubleshooting options may include the following:

In an incognito window, sign in to your Google account on ToastMail and navigate to https://accounts.google.com/b/0/DisplayUnlockCaptcha
Check to ensure you are entering the correct credentials and performing the step-by-step actions on the correct Gmail account.

If after all the above steps still failed to connect your Google Workspace to ToastMail, please reach out to us, and we’ll gladly assist you.

Updated on: 02/10/2023

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